Communication has evolved from its previous usage of voice calls. With the rapid growth of smart phone usages, internet is with the reach of every person as well. The role of mobile technology is extremely significant as we move into digital economy. The near future universal connectivity is likely to offer all services possible in the market through smart phone and this will change the dynamics of retail business. The increased availability of information by mobile technology will make the people to spend enough time in mobile world and choose the right product or services and this becomes a critical factor in people’s decision making. Companies, irrespective of industry, now-a-days enabling customers to reach their customer care agents via Messenger through a continuous chat, so customers can ask questions, make changes to their options, take a right decision and more. Similarly, offer apps – that provides customers variety of services, buy products, make payment, access billing details, setting alert for product availability and more. Some apps also notify the products based on buying behavior of the customers. These apps help customers and helps support team of the companies to deliver a better service experience. So, it is time for companies, irrespective of industries, to adapt to these new expectations.
Internet is with the reach of every person. So, it is time for companies (irrespective of industries) to utilize and deliver a better service experience
With the rapid growth in urbanization and increasing awareness of technologies, future is going to create vast demand for communication related services and latest communication techniques in the enterprise as well as consumer market. Every organization understand that incorporation of communication related services will bolster communications across their various business units, partners, clients and consumers located at different geographic locations. Similarly, individuals understand that devices with smart application will help them to carry out their day-to-day activities efficiently by reducing their effort, saving time and cost. It is high time that communication service providers collaborate with IT service providers for developing smart software solutions that makes them to deliver smart products and services and provide better service experience. The benefits associated with intensive application of IT technologies includes:
- Innovative and agile systems
- Reduce operating costs
- Faster time to market.
- Lower total cost of ownership.
- Improve customer service.
For the new business approaches, communication service providers need to implement outstanding monitoring, control and management solutions that uses big data to enable real-time decisions.
- Product management
- Customer management
- Account management
- Ordering and provisioning management
- Usage management
- Billing and revenue management
- Invoice and contract management
- Service fulfilment and assurance
- Dispute management
- Supply chain management
- Service management
- Customer self-care
- Revenue assurance management
- HR management
- Financial management
- Asset management
- Fraud management
- Big Data Analytics
- Customer analytics
- Network analytics
- Market analytics
- Services analytics
- Price analytics
What we offer
Consonansys provides the basis for many novel applications aligned with current and emerging demands of the communication industry. Focus on devising an effective application management system, which will serve to help the bottom line improving efficiency, deliver considerable level of innovation, enable to adapt rapidly and deliver constant improvements in cost management, product development, customer management, account management, product management, billing and revenue management, supply chain management, work force management, contract management, asset management, customer relationship management, etc.
Our services in this segment will deliver:
- Our experts help communication server provider’s stakeholder to create out-of-box ideas, focusing on both cost optimization and revenue enhancement ideas.
- Our experts help you to expand your offerings portfolio into new areas such as M2M, cloud, etc. and create ability to introduce competitive products to the market.
- Integrated CRM & billing systems enables cost reduction by installing an adjunct rater and rebilling strategy.
- Integrated supply chain help reduce the TAT, develop a balance between inventory and service, supplier performance monitoring, traceability of repair and return goods
- Next generation asset management solutions to improve the performance of communication assets through preventive and predictive maintenance.
- Big data systems to strengthen business performance, support decision-making, create competitive advantage and improve customer engagement.
Our Services Include
- Consulting Services
- Application Development Services
- Application Support & Maintenance Services
- Mobile Application Development Services
- Big Data Implementation Services
- Solution Implementation Services
- Infrastructure Services
- Program Management
- Leaders in our organization has got tremendous amount of experience leading several transformation projects across the globe, where business solutions were implemented ranging from 100 to 500 locations, on every project. .
- Leaders in our organization has got tremendous amount of experience leading product development, wherein product was put in use for around 2000 + customers.
- Consultants with relevant industry experience go through a structured training for carrying out the consulting and technical work on their respective areas.