Customer Care and Billing

Customer Care and Billing

Billing solution is an automated process of billing the customers for the services being offered by service provider.

Billing solution is much needed solution for business offering any services such as telecom, banking, energy and utilities, cloud services, transportation and logistics, etc. where rating and billing is to be carried out based on number of transactions, number of users, (or) based on attributes in the transactions such as volume of data, distance travelled by vehicle, units of power usage, units of water usage, etc.

Billing system streamlines the business process and improves the relationship with customers. It enables the business organization in expanding the service offering, offering flexibility in bundling the products or services, introducing innovative pricing and promotions, providing multi-channel order intake – online, mobile and self-care, offering customer self-care portal, providing payment mode based on customer preference, offering comprehensive dispute management and trouble ticket management, etc.

Consonansys offers customer care and billing products that holds proven track records in the market for more than 20 years for several customers across multiple industry verticals and offers solution for the organization of all sizes looking to improve their operational efficiency by improving their business processes and administration.

As part of customer care and billing product, we also offer mobile apps for all the key areas. As we grow in the market, we have a plan to offer end-to-end customer care and billing solutions on mobile.

Our strong business analytics system provides management the integrated view of business processes for faster and more effective decision-making.

We work closely with our clients and help them map the business processes of their organization to customer care and billing standard processes and implement customer care and billing to connect all the business processes and make the organization to communicate in a seamless manner.

With all our experience in implementing customer care and billing solutions for various customers across geographies we know that it is customer’s management team involvement in the project makes the project to progress as per timeline and this is a top most critical success factor for the successful implementation of customer care and billing project.

We look forward for customers who wants to thrive in the digital world which brings about several opportunities to grow.

Our Customer Care and Billing Solutions includes

  1. Sales & Marketing
  2. Customer Management
  3. Product Management
  4. Service Agreement
  5. Meter Management
  6. Rating
  8. Billing
  9. Payments & Adjustments
  10. Credit & Collections
  11. Deposits & Refunds
  12. Statements
  13. Finance
  14. Field Maintenance
  15. Asset Management
  16. Case Management
  17. Customer Portal
  18. Payment Portal
  19. Workflow
  20. Analytics
  21. Security

Key Differentiators

  1. Leaders in our organization has got tremendous amount of experience leading several transformation projects across the globe, where business solutions were implemented ranging from 100 to 500 locations, on every project. . .
  2. Leaders in our organization has got tremendous amount of experience leading product development, wherein product was put in use for around 2000 + customers.
  3. Consultants with relevant industry experience go through a structured training for carrying out the consulting and technical work on their respective areas.