Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

CRM helps business grow – allows to create pipeline of potential customers, set marketing strategies for each customer, improve sales work force productivity and improve customer satisfaction to retain the right customers.

In general, every organization’s effort goes into creating the database of potential customers, setting a strategy to connect with existing customer or potential customer, connecting with customers and showcasing the products or services being offered, selling the products or services and support customers. However, it all depends on how effective and efficiency the business response to potential customers and existing customers. If the business is not effective and efficient to handle the customers then there is a high probability of not satisfying potential customers and existing customers. This in turn would affect your business. How do you improve the customer relationship process? It is CRM systems that offers the solution for managing the customer-centric business processes such as marketing, selling and services. CRM systems brings tighter control in the business processes and makes the organization to work efficiently and reduce the turnaround time of customer interactions. It also offers the analytical view of most valuable customers, enables organization to communicate and transact among businesses in a collaborative manner, and makes business constantly learn about the customer requirements and adapt to them.

Consonansys offers CRM Products that holds proven track records in the market for more than 20 years for several customers across multiple industry verticals and offers solution for the organization of all sizes looking to improve their operational efficiency by improving their business processes and administration.

As part of CRM Product, we also offer CRM on mobile for all the key areas. As we grow in the market, we have a plan to offer end-to-end CRM solutions on mobile.

Our strong business analytics system provides management the integrated view of business processes for faster and more effective decision-making.

We work closely with our clients and help them map the business processes of their organization to CRM standard processes and implement CRM to connect all the business processes and make the organization to communicate in a seamless manner.

With all our experience in implementing CRM solutions for various customers across geographies we know that it is customer’s management team involvement in the project makes the project to progress as per timeline and this is a top most critical success factor for the successful implementation of CRM project.

We look forward for customers who wants to thrive in the digital world which brings about several opportunities to grow.

Our CRM Solutions includes

  1. Customer Management
  2. Product Management
  3. Marketing
  4. Sales Management
  5. Customer Service
  6. Field Service
  7. Customer Portal
  8. Analytics
  9. Security

Key Differentiators

  1. Leaders in our organization has got tremendous amount of experience leading several transformation projects across the globe, where business solutions were implemented ranging from 100 to 500 locations, on every project. . .
  2. Leaders in our organization has got tremendous amount of experience leading product development, wherein product was put in use for around 2000 + customers.
  3. Consultants with relevant industry experience go through a structured training for carrying out the consulting and technical work on their respective areas.