Application Support & Maintenance Services

Application Support & Maintenance Services

For every business, optimization of IT investment on application management is a continuous activity. IT investment is on three areas: first is on building an application and second is on supporting infrastructure and third is on application support & maintenance. 30 – 35 % is spent on keeping the application up and running and supporting the users. Out of 30 – 35%, 10% is spent on Operations & Support and rest is spent on Application maintenance. As part of application maintenance, cost is invested in the following: a) changing the functionality to improve your business. b) upgrades of technical platforms. So, it is important for business to reduce the cost involved in the Application Support & Maintenance. By outsourcing the application support & maintenance services, business can reduce the ongoing software maintenance expenses.

We assemble right combination of resources with relevant industry experience, relevant technology experience and relevant process experience to provide the Operations and Support as well as Maintenance. We have highly experienced resources who can identify the areas of improvement in the people, process and technology and keep working towards improving the performance of the application.

The first step in the process is to understand the application and its technology and prepare application support and maintenance approach document to clearly articulate the processes followed to provide the support and maintenance. Then, set a clear-cut daily activity plan for the resources based on their areas of work, set a plan to make sure that the resources are continuously trained on the application, processes and business requirements, set a plan for conducting audits to review the process, define templates for monitoring the work, etc.

And we follow agile delivery practices with formal reviews with key stakeholders to ensure that executive leaders are closely involved.

Our services include:

a) 24x7 L1 Help Desk Support.

b) Technical Help Desk Support .

c) Application Enhancements.

d) Reports Development.

e) Functional and Non-functional testing.

We provide highly experienced project managers, subject matter experts, consultants, trainers, test engineers to complete the task on-time, within the budget and in good quality.

We provide templates for managing application support and maintenance.

We provide training on program management.

We provide quality audit as a service.

a)  Leaders in our organization has got tremendous amount of experience leading several transformation projects across the globe, where business solutions were implemented ranging from 100 to 500 locations, on every project.

b)  Consultants with relevant industry experience go through a structured training for carrying out the consulting and technical work on their respective areas.