Digital Transformation

We look at digital as change of mindset. It is very evident that digital transformation is the biggest driver in business today. Business that don’t embrace the journey will be left behind by competitors and consumers. However, at the same time, no organization can get digitally transformed in a big bang mode. We aim to gradually transform organizations to achieve the required result. In our experience, lack of appetite for technology based risks by organization is the biggest impediments to digitally transforming organizations.

The first step in the process is to study and analyze the current applications and infrastructure in place using metrics and KPIs to determine the complexity. KPIs would be poor performance of application, software code complexity, unfulfillment of customer needs, loose system integration of partners, vendors, customers with internal stake holders, inadequate data for analysis and analytics, etc. KPIs are given with the range from 0 to 100. 0 meaning an ideally clean implementation to 100 meaning a hopelessly entangled one.

Then, we set a strategy and create approach for each of those KPIs and set shared goals between the IT department and executive leadership within the organization. Communication is a vital for the success in digital transformation. So, we set a communication plan to have an open and continuous communication in place at regular intervals from planning to delivery review the program status and risks status. And we follow agile delivery practices with formal reviews with key stakeholders to ensure that executive leaders are closely involved.

Our sub-services include:

a) Define business process and prepare RFP.

b) Evaluate vendors for software selection

c) Conduct a session with clients’ key stakeholders on each business process and prepare a system requirements specification document.

d) Prepare process flow charts with critical decision making involved.

e) Define system integration document for interfaces between systems.

f) Once the processes are defined, we work with team across all levels in the organization to ensure that our client companies capture the benefits and savings at each business process.

g) Identify the configuration and customization in the software to fulfill the business requirements and do prioritization by conducting workshops with key stakeholders.

h) Develop standard operating procedures, training materials for each business processes.

i) Conduct training for end users.

j) Support data migration services .

k) Provide hand-holding support for business users.

We provide highly experienced project managers, subject matter experts, consultants, trainers to complete the task on-time, within the budget and in good quality.

a) Leaders in our organization has got tremendous amount of experience leading several transformation projects across the where business solutions were implemented ranging from 100 to 500 locations, on every project.

b)  Consultants with relevant industry experience go through a structured training for carrying out the consulting and technical work on their respective areas.