Infrastructure Services

Technology has given the way for the business to better serve the needs of customers. Most of the companies have decided to enhance their digital infrastructure with new spectrums, increased internet speed, new network, new PCs, new laptops, new broadband connections, mobile capabilities, e-trolleys, kiosks, etc. Technology should support the entire customer experience – from the time of procure, providing customer support via chat online, better enabling the purchase with mobile app. The digital infrastructure changes will help business to track customer behavior and carryout out analytics, helping the business understand its customer and improve the products and services being offered.

The first step in the process is to study and analyze the current applications and infrastructure in place using metrics and KPIs to determine the complexity. KPIs would be poor performance of application, software code complexity, unfulfillment of customer needs, loose system integration of partners, vendors, customers with internal stake holders, inadequate data for analysis and analytics, etc. KPIs are given with the range from 0 to 100. 0 meaning an ideally clean implementation to 100 meaning a hopelessly entangled one.

Then, we set a strategy and create approach for each of those KPIs and set shared goals between the IT department and executive leadership within the organization. Communication is a vital for the success in digital transformation. So, we set a communication plan to have an open and continuous communication in place at regular intervals from planning to delivery review the program status and risks status. And we follow agile delivery practices with formal reviews with key stakeholders to ensure that executive leaders are closely involved.

We provide highly experienced project managers, subject matter experts, consultants, trainers to complete the task on-time, within the budget and in good quality.

We evaluate vendors for the procurement of infrastructure.

We procure and deliver devices.

We set up data centers.

a) Leaders in our organization has got tremendous amount of experience leading several transformation projects across th globe, where business solutions were implemented ranging from 100 to 500 locations, on every project.

b)  Consultants with relevant industry experience go through a structured training for carrying out the consulting and technical  work on their respective areas.